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Mobile Response Teams (MRTs)

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If you are experiencing a crisis, call the MRT Hotline.

It’s the same number for all the counties in which we serve:

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Call us day or night.

About Mobile Response Teams (MRTs)

The MRT program is designed to respond to those experiencing crisis at your locations within Baker, Bradford, Columbia, Dixie, Gilchrist, Hamilton, Lafayette, Levy, Suwannee, and Union counties, who are in need of 24/7 crisis intervention services. The program’s goals are to lessen the trauma of crisis situations, particularly, diverting individuals away from ER’s and/or jail, and stabilizing them in the most conducive setting possible. During the initial crisis phase, a master’s level counselor responds at the crisis location 24/7 (or through Telehealth as requested), while a care coordinator establishes links to appropriate community resources, and a peer specialist regularly follows-up.

Mobile Response Teams Aim to…

  • Respond on-site within 60 minutes of a crisis notification
  • Follow-up next day with tailored behavioral health crisis-oriented care plans
  • Provide screening, standardized assessments, and referral services
  • Create safety plans to prevent future crises
  • Include family members in decision-making & support process
  • Ensure linkage between all continuum of care services; i.e., psychiatry, outpatient, and referral agencies
  • Promote use of innovative technologies; i.e.,Telehealth.

When to Call a MRT

Anyone can call a MRT and absolutely should call a MRT when experiencing a mental health crisis

…which can be identified by any of the following:

  • Posing threat to self, others, or property (to include, self-harm, suicidal thoughts and/or actions, harm to others, homicidal thoughts and/or actions, generally aggressive behavior, and/or destruction of property)
  • Psychotic perceptions, thoughts, and/or behaviors (to include: hallucinations, hearing voices, seeing images, delusions, and paranoia, all of which may or may not have been induced by drugs)
  • Depressive state of being (to include: despair, powerlessness, doom, bullying and/or being bullied)

The MRT Staff

Program Managers

  • Directs day-to-day clinical operations of the Mobile Response Teams within a geographic region – North & South.

Licensed Clinician/Counselor

  • Responds to calls 24/7, conducts risk assessments, and completes safety planning over dedicated crisis phone line, and provides therapy and counseling to individuals, couples, and families.

Care Coordinator

  • Coordinates the continuum of care process and links clients to the best-suited support systems on an as needed basis.

Peer Specialist

  • Serves as a positive role-model to clients & their families, sharing experiential knowledge & skills.
Young Women Experiencing Crisis

Brought to you in partnership with:


24/7 Crisis Line

Local (North Central Florida):
(352) 374-5600
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Toll Free:
1 (800) 330-5615