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The Access Center

At Meridian, we believe that every person deserves to be treated with respect and empowered to direct the care they receive. We are committed to a culturally competent, multidisciplinary approach using evidence-based practices in the delivery of services. Individualized services are provided in the least restrictive environment possible with the goal of increasing quality of life in a manner that allows effective integration into the community, activities and lifestyle of choice.

Agencies, families, individuals or providers may contact the Access Center at any time to receive information on services including medical, mental illnesses, substance use and other specialized area services. Staff verifies medical necessity and refers the caller to the appropriate Meridian or community provider. We also work to help people access financial assistance, entitlement benefits and medication assistance.

Communication Assistance

If you or your family are deaf or hard of hearing, sign language interpreters are available at no cost to you.  Foreign language interpreters are also available at no cost.  If you need an interpreter or other communication assistance, you can request this assistance when you contact the Access Center at the number below.

My Health Story

My Health Story is Meridian’s patient portal and electronic health record (HER) system. Clients can access My Health Story any time to schedule appointments, request prescription refills, access forms and manage their care.

The information provided by Meridian is protected by Federal Law (HIPAA & CFR42). We ask that clients keep us up-to-date with current and accurate information at each visit. Up-to-date information such as address, email address, cell phone number and home telephone number are important in making it possible for us to contact you about appointments and services. Your treatment at Meridian is confidential. However, signing releases allows us to coordinate your treatment with the rest of your healthcare providers, and with any important caregivers or organizations (school, social service agencies) with whom you are involved.

Appointment Reminders

With your consent, Meridian’s auto appointment reminder will call the number you provide on your account three days in advance of your scheduled appointment to remind you of your appointment. We will also send a text message to the cell phone number you provide and an email to your current email address with the same information. If you prefer not to receive these reminders, please let us know and we will update your account reflecting this preference.

Prescription Refills

Prescription refill requests may be submitted through My Health Story. Clients may also call Medication Concerns at (352) 374-5600, option 3. Refills of medications are handled during normal office hours and can take up to 48 hours to process. Refill requests are not automatically approved and may require an appointment before refilling the prescription. To avoid delay, please submit prescription requests several days in advance. If you are unable to keep your appointment, please contact your local Meridian office where your appointment is scheduled or call (352) 374-5600, option 3, at least 24 hours in advance to cancel your appointments. Failure to do so may result in an avoidable no-show charge.

Disability Forms

There may be a charge for any disability forms which require completion by your provider. A member of your treatment team will discuss any required charges with you based on the information requested and the time involved to complete the required forms. Please allow 10 to 14 business days for the forms to be completed.

We’re Available For You

The Meridian Crisis Center is available 24 hours per day, 7 days per week, 365 days per year. New and returning clients can reach the Access Center 7 a.m. to 6 p.m., Monday through Friday.

If you are experiencing a medical or life-threatening emergency, call 911

If you are feeling suicidal, depressed, anxious or have other urgent mental health concerns, call now at:

Crisis Line
24 hours a day, 7 days a week, 365 days a year
(352) 374-5600, option 1

For information and to schedule appointments, call:

Access Center
7:30 a.m. – 6 p.m., Monday through Friday
New Clients – (352) 374-5600, option 2
(first time or 6+ months since last seen)
Returning Clients – (352) 374-5600, option 3

Toll Free: (800) 330-5615
Administration Fax: (352) 371-9841
Medical Records Fax: (352) 244-0289
TTY: (800) 955-8771
TTD: (800) 955-8770


24/7 Crisis Line

Local (North Central Florida):
(352) 374-5600
option 1
Toll Free:
1 (800) 330-5615